Strategic Customer Success Partner

Reeco • Miami, FL

2d • Hybrid

About The Position

Reeco is looking for a Strategic Customer Success Partner to own and grow relationships with our most important enterprise accounts. This is a senior individual contributor role designed for someone with strong experience in both Customer Success and Account Management, and a proven ability to drive revenue growth within existing customers. You will serve as a strategic advisor to executive stakeholders, lead renewal and expansion efforts, and ensure our customers are achieving measurable business value from our platform. We are seeking someone commercially driven, consultative, and comfortable leading high-level business conversations. This role offers the opportunity to grow into a team leadership position in the future.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a revenue-driven client-facing role within a SaaS or technology company.
• Proven track record managing enterprise or strategic accounts.
• Demonstrated success driving renewals, upsells, and revenue growth within existing customers.
• Strong executive presence and ability to lead commercial conversations and negotiations.
• Experience working cross-functionally with Sales, Product, and Operations teams.
• Based in Miami and comfortable working in a hybrid model (4 days in office, 1 day remote).

Nice To Haves

• Experience in hospitality tech, procurement platforms, supply chain, or B2B marketplaces.
• Familiarity with CRM and customer success tools such as Salesforce, Gainsight, or HubSpot.

Responsibilities

• Strategic Account Ownership: Own a portfolio of strategic enterprise accounts and act as their primary point of contact. Build trusted relationships with executive and operational stakeholders. Conduct high-impact business reviews focused on ROI, performance metrics, and long-term strategic alignment. Develop and execute account plans aligned with customer goals and company growth targets.
• Revenue Growth & Commercial Leadership: Drive renewals, ensuring long-term retention and account stability. Identify and lead upsell and cross-sell opportunities across the Reeco platform. Confidently manage commercial conversations, negotiations, and pricing discussions. Partner closely with Sales leadership when expansion opportunities require additional support.
• Value Realization & Retention: Ensure customers are fully leveraging Reeco’s solutions and achieving tangible business outcomes. Monitor usage trends, adoption metrics, and risk indicators to proactively address churn risks. Manage escalations when necessary, maintaining high customer satisfaction. Act as the voice of the customer internally, collaborating with Product, Operations, and Support teams.
• Cross-Functional Impact Work closely with Sales, Marketing, Product, and Support to deliver a seamless customer journey. Contribute to improving internal processes related to renewals, expansion, and customer lifecycle management. Support strategic initiatives such as case studies, referrals, and executive advocacy programs.

Benefits

• Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
• Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
• A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed