SAP Concur-Customer Success Partner Senior Advisor

SAP•Oak Brook, IL

6d•Hybrid

About The Position

SAP Concur is looking for a Customer Success Partner to work with some of our largest clients. You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur's internal teams and has central importance to our ongoing success as a company. As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

Requirements

Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
Driven to deliver value to clients in support of profitable growth and retention goals

Nice To Haves

Undergraduate degree
5 - 10 years of Customer Success, Account Management or Sales experience
Strong knowledge of SaaS models and value-based engagement
Sees conflict as opportunity to assess situations and find common ground quickly
Up to 25% travel
Experience with Higher Education customers preferred.

Responsibilities

Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
Facilitate executive meetings that measure progress and business impact
Establish success metrics, annual goals and key objectives with the customer
Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs
Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Self-aware, able to prioritize multiple competing priorities and stakeholders