SAP Concur- Client Success Manager, Premier

SAP•Minneapolis, MN

4d•$78,000 - $180,700•Hybrid

About The Position

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions. SAP Concur is the world's leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Requirements

Strong relationship building skills
Deep knowledge of business models, strategies, and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
Experience with cloud software solutions and delivery models
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP Concur solutions and the business processes they enable
Bachelor's degree or equivalent required
Experience in business software
Knowledge of SAAS
Strong program/project management and organization skills
Relationship-driven mindset with excellent communication skills
Experience driving renewals, expansions, and up-sells

Responsibilities

Build deep relationships with various stakeholders and earn trusted advisor status with customers
Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
Mitigate churn and manage renewals of SAP Concur solutions/services
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
Build a territory plan to proactively engage customers throughout their lifecycle journey
Contribute to process development and organizational growth projects
Drive renewals, expansions, and up-sells of our solutions