About The Position
Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days. This is a high-engagement role that requires you to be proactive and build strong relationships with B2B clients for the US market. You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform. Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success. As an Onboarding Advisor within our Customer Success team, your objective will be to ensure successful account activation. You’ll be responsible for delivering training sessions to new clients following the sale, helping them set up their Booksy account according to their specific needs, providing regular follow-up, and offering support throughout the first month of their subscription.
Requirements
- Experience in Onboarding, Customer Success, Sales or similar roles.
- You are customer-oriented and have excellent listening, persuasion, and speaking skills.
- You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
- Experience reaching out proactively via phone, email, or whatsApp to drive activation milestones.
- Positive and proactive attitude, commitment, and ownership of work. Team player.
Nice To Haves
- Knowledge of solutions such as Salesforce/Google Suite is an asset.
Responsibilities
- Deliver training sessions to new clients following the sale
- Helping them set up their Booksy account according to their specific needs
- Providing regular follow-up
- Offering support throughout the first month of their subscription
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
Benefits
- Remote work with $50/month home phone/internet reimbursement.
- Comprehensive health, dental, and vision coverage with UHC.
- Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
- FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
- Accident/Hospital/Critical Illness voluntary plans available.
- 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
- PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
- 12 Holidays observed.
- Parental Leave - 12 weeks of paid leave.
- EAP (Employee Assistance Program).
- Voluntary Pet Insurance through Fetch.
- Financial wellness tools through SoFi and Ladder.
- Discounts via Perkspot.
- Booksy benefit $50 per month to use on services in our app.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
