Customer Success Mgr I - Rexera

RealPage, Inc. • Richardson, TX

5d

About The Position

Overview
Rexera is a US-based startup building AI Agents to automate Real Estate operations. Currently, we support 1% of all residential real estate transactions in the country, and we continue to grow! We are doing something really cool, and if you are hard-working, like to learn, like to do, and like to grow - this will be an amazing opportunity for you.
The Role
As a Customer Success Specialist (CSM), your role is to ensure clients take the maximum value out of Rexera’s services, advocate on their behalf internally, and help us improve current products.

Requirements

• Experience in a client-facing role in Managed Services/SaaS/B2B
• Demonstrated ability to be an effective team player
• Ability to listen actively, convince, and be convinced. Open-minded personality and able to give and receive constructive feedback and learn from both victories and losses.
• Committed and accountable
• Ability to work in a start-up with constrained resources, a constantly evolving environment, and little support from others in the organization.
• Proactive and ambitious

Nice To Haves

• Experience as an Escrow Assistant or Processor is a plus but not required

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Understand client needs and objectives; ensure that Rexera’s solutions align effectively.
• Onboard new clients, providing training and resources to ensure their success.
• Regularly evaluate customer health metrics, strategize on customer lifecycle processes.
• Address client concerns, coordinating with internal teams to resolve issues promptly.
• Identify upselling and cross-selling opportunities and collaborate with the inside sales team to grow accounts.
• Facilitate quarterly business reviews and report on key success metrics.
• Ensure high retention rates and industry-leading customer satisfaction. Provide support and guidance to increase utilization of Rexera's services.
• Regularly monitor product satisfaction and areas for improvement. Track and report customer success metrics.
• Advocate internally for product enhancements on behalf of customers. Work closely with Product Management, Operations and Engineering to build and improve features.

Benefits

• Competitive compensation package
• Annual bonus based on company, team, and personal performance
• Intellectually stimulating environment with colleagues in the US, India, and Bulgaria
• Ability to develop your career while having internal mobility opportunities
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed