Customer Success Manager I
About The Position
Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector as we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Customer Success Manager I to join our Squad! We are looking for a Customer Success Manager I (CSM I) to manage a portfolio of lower ARR B2B customers. This is an ideal opportunity for someone early in their Customer Success career (or transitioning into Customer Success) who is eager to learn, build customer relationships, and grow within a fast-paced SaaS environment. In this role, you will own a book of business, help customers successfully adopt and expand their use of our platform, and develop foundational Customer Success skills. You will work closely with Support, Product, and senior Customer Success team members while building expertise in customer engagement, retention strategy, and value realization. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership as you execute. You'll have the opportunity to create structure in ambiguous situations and own strategic, prescriptive processes so that all customers find success with Screencastify tools.
Requirements
- Have relevant customer-facing work experience and want to begin a career in the booming Customer Success space, ideally with a K-12 background.
- Possess high emotional intelligence and empathy, with a natural ability to build strong relationships.
- Can serve as a training liaison for teachers, coaches, and administrators, helping them realize the value of Screencastify for their individual teams.
- Are motivated by the success of your customers and team and enjoy delivering customized plans from concept to execution.
- Love the fast pace and excitement of start-up life and collaborate effectively in both in-person and remote/asynchronous environments.
Responsibilities
- Own and manage a book of business: Manage a portfolio of lower ARR B2B customers with a focus on retention, adoption, and long-term growth
- Serve as the primary point of contact for your accounts and proactively engage customers through onboarding, check-ins, and strategic touchpoints
- Collect product feedback from customers and share insights to the larger team
- Own the end-to-end renewal process for your book, ensuring timely and successful contract renewals
- Proactively identify upsell and expansion opportunities aligned to customer needs and goals
- Learn our product inside and out and help your accounts drive adoption and outcomes.
- Provide custom professional learning opportunities for customers within your book of business, and throughout the organization.
Benefits
- Competitive Compensation.
- 401(k) & Annual Performance Bonus Opportunity.
- Flexible Time Off (FTO) Policy.
- Parental Leave.
- Medical, Dental, & Vision Insurance. Plus, all employees receive a free One Medical membership.
- Divvy Bike Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
