Sr. Account & Relationship Mgr - Healthcare/Customer Success Manager

Wolters Kluwer•Madison, WI

17d

About The Position

Overview of the Role In this role, you will have the opportunity to help your customers win by performing the following: Work proactively with an established customer base to ensure retention of the current relationship and contracts. Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe. Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance. Develop and execute a strategy to increase product adoption and engagement with your customers. Secure strong, referenceable, relationships within assigned customer base. Identify and close opportunities for professional services to client base. Minimal business travel: 5-10% max.

Requirements

Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus), or relevant equivalent experience.
Proven track record of securing contract renewals within customer base.
3+ years' experience building relationships and supporting the resolution of complex business issues for customers.
Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives.
Experience presenting results to senior level executives.
Experience identifying opportunities for improvement and implementing best practice solutions.
Excellent account management skills.
Ability to manage external and internal business priorities.
Motivation to stay current on industry and product trends.
Excellent presentation, oral and written communication skills.
Proven time management and prioritization skills in a fast-paced environment.
Intermediate Microsoft Office Suite skills.
Bachelor’s degree preferred or relevant equivalent experience.

Nice To Haves

experience with a SaaS solution

Responsibilities

Work proactively with an established customer base to ensure retention of the current relationship and contracts.
Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe.
Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance.
Develop and execute a strategy to increase product adoption and engagement with your customers.
Secure strong, referenceable, relationships within assigned customer base.
Identify and close opportunities for professional services to client base.