Customer Success Manager

World Wide Technology Healthcare Solutions • Jenks, OK

2h • $65,000 - $85,000

About The Position

World Wide Technology (WWT) is currently seeking a Customer Success Manager (CSM) to own and guide the post‑signature customer experience for clients who have invested in long‑term, recurring software and subscription agreements with WWT. This role is centered on driving measurable customer outcomes, strengthening long‑term relationships, and ensuring customers realize full value from their investments across the software lifecycle.

The Customer Success Manager is accountable for understanding each customer’s business priorities, aligning WWT capabilities to those priorities, and proactively guiding customers toward adoption, value realization, and renewal. Success in this role is defined by customer satisfaction, realized business outcomes, and sustained partnerships—not transactional support.

This role requires a strong customer advocate mindset and the ability to partner cross‑functionally with Sales, Delivery, Operations, Finance, Marketing, and OEM partners to deliver a cohesive and high‑quality customer experience. The ideal candidate brings structure to ambiguity, communicates with clarity and confidence, and thrives in a fast‑paced, evolving CX organization. Day‑to‑day responsibilities will vary, but the consistent focus is proactive engagement, relationship management, and continuous improvement of the customer journey.

We are looking for a Customer Success Manager who is curious, resilient, customer‑obsessed, and motivated to help shape the future of WWT’s Customer Experience practice.

Requirements

• Direct experience supporting and engaging customers with large‑scale, recurring technology or software agreements
• 3+ years of experience in Customer Success, Account Management, Sales, Project Management, Operations, IT, or related roles
• Proven understanding of Enterprise Agreements and subscription‑based business models (Cisco experience preferred)
• Strong executive presence with the ability to communicate value and influence outcomes
• Demonstrated ability to operate effectively in ambiguity and drive clarity through structure
• Experience engaging stakeholders across all levels of an organization, including executive leadership
• Strong intrinsic motivation and commitment to continuous learning
• Proven project, process, or program management skills
• Ability to prioritize, organize, and manage multiple customer engagements simultaneously
• Strong relationship‑building skills and a collaborative working style
• Entrepreneurial mindset with a focus on improvement and innovation
• Strong analytical skills with the ability to interpret data and translate insights into action
• Critical thinker with a practical, customer‑first approach
• Present a professional, camera-ready presence for all virtual and in-person customer interactions across a diverse customer portfolio.
• Strong written and verbal communication skills across internal and customer-facing interactions.
• Professional demeanor and judgment in customer-facing environments.
• Comfortable working in evolving programs with clear direction and defined escalation paths.
• Undergraduate Degree in a related field or equivalent work experience is required

Responsibilities

• Be able to create and present clear, outcome‑focused content to customer executives and senior stakeholders
• Be highly organized, with the ability to prioritize and pivot across multiple customers and initiatives
• Be comfortable in an environment of high ambiguity tolerance
• Be a self‑starter who operates effectively in a rapidly changing environment and with minimal guidance
• Be thoughtful and practical in the approach to problem‑solving with a strong bias toward action
• Be able to work independently while exercising sound judgment on where to focus time and effort
• Be able to demonstrate a continuous learning mindset and openness to evolving responsibilities
• Be capable of anticipating customer needs and risks before they surface, connecting insights to action
• Be persistent, accountable and prepared to follow‑through with every customer engagement

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level