Customer Success Manager

Rezolve Ai

13d • Remote

About The Position

Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?

About Us

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences.

As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

What’s the role?
We are looking for a Customer Success Manager who will be responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer’s strategy while also identifying opportunities for growth.

Requirements

• 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company.
• Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
• Strategic thinker with strong analytical, organisational, and problem-solving skills.
• Experience with CRM/CSM platforms preferred.
• Familiarity with technical concepts and ability to work closely with technical teams.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer lifecycle and subscription business metrics.
• Fluent in English, with professional proficiency in either French, Spanish, or German.
• Located in EST or CST time zones.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
• Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.
• Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
• Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
• Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
• Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution.
• Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations.
• Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

Benefits

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
• Opportunity to make significant impact on the company's digital growth strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees