Customer Success Manager - CS1 (CS10426)

Senteon • Marietta, GA

20h • Remote

About The Position

We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation. We are seeking a motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our customers post-sale. You will play a critical role in onboarding new customers, driving product adoption, and ensuring long-term success, retention, and expansion.

Requirements

• 2–4 years experience in Customer Success or related SaaS role
• Strong communication and relationship-building skills
• Ability to manage multiple accounts
• Experience with B2B customers

Nice To Haves

• Cybersecurity or technical SaaS experience
• Familiarity with Hubspot, Gainsight, etc.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build strong relationships with key stakeholders
• Conduct regular check-ins and business reviews (QBRs)
• Lead onboarding and implementation for new customers
• Ensure customers achieve rapid time-to-value
• Deliver training and best practices
• Understand customer goals and align platform usage to outcomes
• Develop and execute customer success plans
• Track success metrics and KPIs
• Own renewal process and drive retention
• Identify upsell and cross-sell opportunities
• Proactively manage churn risks
• Partner with Sales, Product, and Support teams
• Advocate for customer needs internally
• Monitor account health and usage metrics
• Maintain CRM records (Hubspot)
• Provide forecasting on renewals and risks

Benefits

• May include medical, dental, vision, 401(k), paid time off, and other programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees