Customer Success Manager
About The Position
We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.
Requirements
- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone
Nice To Haves
- Experience in construction tech or working with AEC clients is a plus
Responsibilities
- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Conduct regular check-ins to monitor usage and overall satisfaction
- Act as the primary point of contact for a portfolio of customers
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
- Monitor usage and identify churn risks early, addressing them with tailored support
- Identify upsell and renewal opportunities and collaborate with the sales team to execute them
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
- Provide customer insights to product and engineering teams to help shape product direction
- Share trends, wins, and blockers with the broader customer success and sales teams
Benefits
- Base salary + Incentive Plan
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
