Customer Success Manager

Synex Talent • Northborough, MA

41d • $90,000 - $125,000

About The Position

The Customer Success Manager at Synex Talent serves as a pivotal role in the customer experience department, ensuring that our clients have the tools and knowledge they need to succeed. As a key point of contact for our clients, you will be responsible for developing and managing relationships, identifying needs, and working cross-functionally to ensure that we meet and exceed our clients' expectations.

Requirements

• Demonstrated experience in a customer-facing role: One of the key requirements for this role is having a significant amount of experience in customer-facing roles such as sales, customer service or account management.
• Desire to help others and solve problems: At the heart of this role is a customer-first mentality. We are looking for individuals who genuinely enjoy helping others and solving complex problems.
• Strong communication skills: This role involves a lot of communication, both internally and externally. As such, we require someone with strong written and verbal communication skills, as well as a personable and professional demeanor.
• Ability to multitask and manage time effectively: You will be balancing multiple tasks and projects at one time. As such, the ability to prioritize, manage your time effectively, and keep everything organized is crucial.

Responsibilities

• Maintain and develop customer relationships: First and foremost, you'll be our customers' champion. It will be your responsibility to nurture relationships and be the main point of contact for customers (new and existing), always ensuring they feel valued and supported.
• Onboarding: As part of the customer journey, you will lead the onboarding process to introduce new users to our platform, ensuring they understand the system and providing support where necessary.
• Resolving issues: You'll work with various departments to navigate and resolve customer issues, always focusing on the customer's needs and working towards efficient and effective solutions.
• Continuous Improvement: By understanding customer needs, you will have the opportunity to influence the product's development and evolution. This includes relaying customer feedback to the product, sales, and marketing teams, and where necessary, championing for changes or new features that will enhance the customer experience.

Benefits

• Competitive Compensation: At Synex Talent, we offer competitive pay, recognizing the hard work and dedication that our team puts in each day.
• Opportunities for Growth: We believe in investing in our employees. As such, we offer extensive opportunities for professional growth and advancement within the company.
• Dynamic Environment: You'll be a part of a fun, energetic team that values creativity, innovation, and collaboration.
• Work-life Balance: We understand the importance of a healthy work-life balance and offer flexible working arrangements to meet the varying needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed