Customer Success Manager

Prophecy • San Francisco, CA

15h

About The Position

The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world’s top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale.
Don’t miss the rocket ship—join Prophecy and build the next data revolution.

Requirements

• Master’s degree in Information Systems, Computer Science with 2 years of experience in a job title with similar duties and skills.
• Must be willing to travel and/or relocate to the company’s various worksites throughout the U.S., including the corporate office located at 400 Concar Dr, San Mateo, CA 94402.
• Each trip is expected to last from a few days up to a maximum of one week.
• Skills; Rocket Lane, Asana, ServiceNow, OEM, SLA, QBR & EBR.

Responsibilities

• Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams, using project tracking tools such as Rocket Lane, Asana, and ServiceNow.
• Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features.
• Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live.
• Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow.
• Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates.
• Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs.
• Define long-term OEM success operations, reporting workflows, and scalable templates.

Benefits

• Prophecy covers 99% of employee health insurance premiums and 75% for dependents
• We offer $200 per month towards remote work, wellness, gyms, massages, facials, and more!
• Flexible PTO
• Professional development allowance
• Company sponsored Long Term Disability and Life Insurance, FSA/HSA, dental, vision, and more
• Ability to have your fingerprint on an innovative platform
• End-to-end ownership of your projects.
• Benefits and perks may vary per country

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees