Customer Success Manager

Daxko•Birmingham, AL

11d•Hybrid

About The Position

At Daxko, we’re on a mission to help our customers build stronger communities through the power of technology. As a Customer Success Manager, you’ll play a key role in making that happen—partnering closely with our customers to help them get the most out of our solutions and achieve meaningful results. This is a relationship-driven, consultative role where your work directly impacts customer success, satisfaction, and long-term growth. If you enjoy building trust, solving real business challenges, and helping customers thrive, you’ll feel right at home here.

Requirements

A customer-first mindset with a genuine interest in helping others succeed
Strong communication and relationship-building skills—you listen well and explain ideas clearly
A proactive, consultative approach to problem-solving
Comfort working with data to identify trends and make informed recommendations
The ability to quickly learn and confidently speak to technical products
Strong organization and time management skills—you can balance multiple priorities effectively
A collaborative mindset and the ability to thrive in a fast-moving environment
Bachelor’s degree in Business, Communications, Marketing, or a related field—or equivalent experience
4+ years in a customer-facing role such as customer success, account management, professional services, or support
Experience working with CRM and customer success platforms (like Salesforce or Gainsight)
Familiarity with Daxko products (ReClique Core, Daxko Operations, Spectrum, Club Automation, Zen Planner, or Motionsoft) is a plus

Nice To Haves

Experience in the fitness or SaaS industry
Exposure to customer success metrics, retention strategies, or risk management practices

Responsibilities

Build strong, lasting relationships with your customers and serve as their primary point of contact
Proactively connect with customers through regular check-ins to understand their goals, challenges, and overall experience
Help customers align their business objectives with Daxko’s products and services
Monitor customer health and engagement, identifying risks early and taking action to keep customers on track
Lead product training sessions and share best practices to drive adoption and value
Support subscription renewals and identify thoughtful opportunities for customers to expand their use of Daxko solutions
Use data and insights (like NPS, adoption, and churn indicators) to guide recommendations and improve outcomes
Partner closely with Sales, Service, and Product teams to advocate for your customers and resolve challenges
Share customer feedback to help shape product improvements and internal strategies