Customer Success Manager - A&D
About The Position
Empower Innovation as our next Customer Success Manager (A&D Focus)! Are you ready to champion the success of global design leaders using world-class 3D technology? Join Trimble’s Architecture & Design team and turn your passion for AEC workflows into tangible impact, helping customers master SketchUp and Revit to build the world of tomorrow! In this role, you will be the primary advocate for our users, driving long-term client retention, increasing software adoption, and identifying strategic opportunities for account growth. About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you’ll be the bridge between cutting-edge 3D technology and the professionals who use it to design our world. You won't just be managing accounts; you'll be an educator and advocate, directly influencing customer productivity and shaping how the industry adopts innovative AEC workflows. As a Customer Success Manager, your impact is measured by your ability to ensure client retention, maximize product adoption, and fuel account growth.
Requirements
- Industry Expertise: 2+ years of experience within an architectural, engineering, or construction firm.
- Technical Foundation: Professional familiarity with SketchUp and Revit workflows within the AEC field.
- Academic Background: Bachelor’s degree in Architecture or Engineering.
- Communication Mastery: Proven ability to translate complex technical concepts into meaningful insights for any audience.
Nice To Haves
- Advanced Education: A Master’s degree in Architecture or Engineering.
- Technical Agility: A proven track record of mastering new software products and 3D technologies at a rapid pace.
Responsibilities
- Evangelize Best Practices: Document and share innovative workflows with the user community to inspire creative design solutions and increase feature adoption.
- Deliver Captivating Demonstrations: Lead online and onsite product showcases at major industry conferences and seminars to highlight value and drive growth.
- Drive Global Collaboration: Collect and convey critical customer requirements to internal teams to help shape the future of Trimble’s A&D product line.
- Partner for Success: Support sales and success teams in crafting high-impact deliverables that ensure long-term client retention and strategic account expansion.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
