Customer Success Manager

Guesty

6h

About The Position

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
We are looking for a proactive Customer Success Manager in Canada to join our team, partner closely with mid-market customers as a trusted advisor, and play a key role in driving customer satisfaction, retention, and revenue growth.
RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED

Requirements

• Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.
• Must be based in Canada.
• Fluency in English
• Proven track record of meeting and exceeding sales targets and customer satisfaction metrics.
• Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.

Responsibilities

• Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.
• Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.
• Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.
• Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.
• Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed