Customer Success Manager (Traveling Position)
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking a relationship-driven Customer Success Manager to join our team. In this role, you will partner with customers to ensure they achieve maximum value from our solutions, improve patient outcomes, and drive organizational success. The Customer Success Manager serves as a trusted advisor, guiding customers through onboarding, implementation, adoption, and ongoing optimization of our products and services. Key Responsibilities Drive measurable impact through collaboration, innovation, and a shared commitment to improving patient outcomes. Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies. Serve as a technical, clinical, and administrative resource to customers. Build strong and lasting relationships with clinical, operational, and executive stakeholders. Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement. Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use. Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings. Help ensure high customer satisfaction scores and long-term success. Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives.
Requirements
- Bachelor’s degree Healthcare Administration, Radiation Therapy or related field.
- 3+ years in Customer Success, Account Management, Education, Consulting, and/or related customer-facing role in the oncology industry
- Experience with treatment planning and/or treatment delivery on Varian systems is strongly preferred
- Strong knowledge of Radiation Oncology Department processes
- Highly motivated self-starter who takes initiative
- Excellent communication, presentation and organization skills
- Experience with relationship-building with both clinical and executive audiences.
- Ability to manage multiple accounts and priorities in a fast-paced, healthcare-focused environment.
- Experience in administrative role and/or support of medical device implementations in hospitals or health systems is strongly preferred
- Travel required up to 85% of work weeks and occasional weekend travel
- Valid Passport Required
- Able to Travel Internationally if requested
- Vendor credentialing required as applicable
Responsibilities
- Drive measurable impact through collaboration, innovation, and a shared commitment to improving patient outcomes.
- Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies.
- Serve as a technical, clinical, and administrative resource to customers.
- Build strong and lasting relationships with clinical, operational, and executive stakeholders.
- Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement.
- Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use.
- Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings.
- Help ensure high customer satisfaction scores and long-term success.
- Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives.
Benefits
- Opportunity to directly impact patient care and outcomes through innovative medical devices.
- A collaborative, mission-driven team passionate about advancing healthcare technology
- Competitive salary, performance incentives, and comprehensive benefits package.
- Career growth and development opportunities.
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan.
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
