Customer Success Manager

Hanley Wood Media Inc

8d • Remote

About The Position

Customer Success Manager - NewHomeSource (NHS), //NewHomeSource.comListings and Advertising

Remote | Full-Time

Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, and technologists.

The Customer Success Manager is responsible for serving as a front-line liaison with client relationships.

Requirements

• High School diploma or equivalent.
• 2-5 years of proven experience in any of the following: Account Management, Customer Support
• Proficiency in Microsoft Office
• CRM knowledge is helpful
• Ability to manage a large volume of accounts.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer relationship development skills.
• Experience working in a fast-paced and dynamic environment.
• Excellent process management and organizational skills.
• Attention to detail and a concern for quality.
• Ability to successfully manage multiple clients with varying timelines.
• Ability to coordinate project tasks.
• A strong work ethic complemented by a proactive, energetic can-do attitude.

Nice To Haves

• Experience working for or with Marketing Agencies or Advertising Agencies a plus.
• Work in a fast-paced environment
• Proficient in MS Excel and other MS Office products
• Ability to speak and write professionally
• Multifaceted reporting to Customers

Responsibilities

• New Builder Onboarding
• Provide direct support for customers, including reporting, invoicing, and regular customer support communication.
• Regular meetings with clients to review performance, content, and recommendations for both listings and advertising.
• Coordinates with the sales team when the client is interested in other products per AM recommendations.
• Work with the builder clients to ensure the integrity of data listed on NewHomeSource.com and affiliated websites.
• Interact with customers and troubleshoot problems to achieve and maintain a high level of customer satisfaction.
• Advertising clients – ensuring campaigns are launched promptly.
• Act as a liaison between the customer, tech support team, and any other external team members.
• Collaborate frequently with internal teams to ensure clients meet financial obligations for services.
• Monthly Billing Review
• 45-day check-ins with new clients
• Proactive in interacting with client personnel.
• CRM/Salesforce Updates – Pending Accounts, Request to Cancel, Contacts, Etc.
• Daily XML Data Feed Errors
• Other projects and tasks assigned.

Benefits

• Competitive Salary
• Comprehensive benefits package (Medical, Dental, Vision)
• 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
• 401k with company match
• Paid vacation and general holidays
• Employee Assistance Program (EAP)
• Live Meditation Sessions
• Employee Recognition Platform
• Virtual Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees