d) in Austin, TX or Remote US

KNIME AG•Austin, TX

19h•Remote

About The Position

Too much data, not enough insight? We get it. At KNIME, we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code. And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights. You can help make that happen. We’re not just an open-source data analytics company—we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community. Join us as a Customer Success Manager in Austin, TX or Remote US and help us build trusted, long-term partnerships that ensure our customers get real, lasting value from KNIME.

Requirements

Customer-centric: You genuinely care about customer success and understand that it’s a continuous journey built on trust, value, and clear communication.
Relationship builder: You’re thoughtful, proactive, and comfortable navigating complex organizations to connect with the right stakeholders.
Strong communicator: You listen carefully, communicate clearly, and collaborate easily across teams and functions.
Organized & resilient: You manage multiple accounts and priorities without losing focus, making every customer feel supported and heard.
Emotionally intelligent: You bring empathy, self-awareness, and know when—and how—to challenge constructively.
Experience-driven (or ready to grow): Ideally, you’ve worked in customer success at a software or SaaS company. If not, you learn fast and bring a strong customer-first mindset.

Responsibilities

Customer journey ownership: Support customers from initial contract through onboarding, adoption, renewal, and expansion.
Trust & value creation: Identify needs, solve problems, and ensure customers consistently see value in KNIME.
Growth collaboration: Partner with Account Managers to support renewals and upsell opportunities.
Cross-team coordination: Work closely with technical teams, training, and support to deliver the right resources at the right time.
Continuous improvement: Share patterns, insights, and feedback to help improve processes and the overall customer experience.

Benefits

Purpose-driven work: Help organizations make better decisions with an open, powerful, and user-focused data analytics platform.
Impact at scale: Work with enterprise customers, researchers, and an active global community across industries.
Ownership & trust: We value autonomy and accountability, supported by transparent communication and collaboration.
Learning: Grow alongside an experienced, international team that values knowledge sharing and continuous improvement.
Flexibility: Hybrid or remote work options with flexible hours to support work-life balance.

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