Customer Success Manager (Spanish/English)

Agora•New York, NY

About The Position

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success. We’re looking for someone who is fully proficient in both English and Spanish, with strong business communication skills in both languages.

Requirements

Native or fluent proficiency in Spanish and English, with strong written and verbal communication skills in both
At least one year of experience in B2B SaaS as a Customer Success Manager
Experience working with international clients
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Proficient at building online onboarding & ongoing process
Ability to take initiative and adapt
Positive attitude, empathy, and high energy

Responsibilities

Build and nurture strong relationships with our clients to understand their needs and ensure their success
Empower customers to connect their goals and challenges
Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology
Build, own, and execute client success and engagement plans
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Be the main point of contact for your clients
Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
Maintain a high level of product proficiency to guide clients on the best uses of our product
Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them