Customer Success Manager - Remote/LATAM

J.i.g.a.•San Francisco, CA

6d•Remote

About The Position

We're looking for a Customer Success Manager to be the trusted partner for our customers - handling their needs, resolving issues, and making sure nothing falls through the cracks. If you're customer-obsessed and love helping people succeed, this is the role for you. About Jiga Jiga is the professional manufacturing platform that helps the world's best companies make their products. Companies don't buy software from us - they source the critical parts that help them launch satellites, build robotics, and change the world. We're a fast-growing, VC-backed Y Combinator company transforming how hardware companies build their supply chains. Hardware teams at companies like NASA and Fortune 500s use our platform to get high-quality custom parts, faster. We're a remote-first company with a small office in TLV. We don't count hours, we measure performance. We trust our team to deliver. We hate micromanagement and unproductive meetings. We play online games together, encourage hard questions, and fly everyone out once a year for a week-long offsite in a beautiful location (previous offsites: Spain, Greece, Albania). About the Role As our Customer Success Manager, you'll be the go-to person for our customers' day-to-day needs. You'll manage inquiries, coordinate orders, troubleshoot platform issues, and ensure every customer feels completely taken care of. This role is critical to our growth - by owning the operational side of customer relationships, you'll free up our Account Executives to focus on strategic work and expansion. You'll work closely with the sales team, supply chain, and product to deliver an exceptional customer experience. Success in this role means customers love working with you, AEs trust you completely, and nothing slips through the cracks.

Requirements

4+ years of customer success, account management, or customer-facing support experience
Excellent written and verbal communication skills in English
Proven track record of building strong customer relationships
Technical aptitude - comfortable learning platforms and guiding customers through product issues
Experience managing multiple customer accounts or requests simultaneously
Ability to work US business hours (from Latin America)

Nice To Haves

Have a background or understanding in manufacturing, engineering, or hardware
Have experience with B2B platforms or marketplaces
Speak Spanish or Portuguese (for internal team communication)

Responsibilities

Customer Communication & Support - Serve as the primary point of contact for customer inquiries via email, phone, and platform. Manage requests and ensure timely follow-through.
RFQ Coordination - Process RFQ revisions and change requests, edit pricing on behalf of customers, and upload quotes when needed.
Order Support - Upload POs on behalf of customers, provide ETA updates, address responsiveness issues, and report quality concerns.
Technical Support - Troubleshoot platform issues, report bugs, and guide customers on how to get the most out of Jiga.
Project Management - Serve as POC for active projects, connecting the dots between customers, suppliers, and internal teams.