Customer Success Manager

Limble

14d•$120,000 - $150,000•Remote

About The Position

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust platform offers a suite of features designed to streamline operations and enhance productivity. As a Customer Success Manager at Limble, you'll be a trusted advisor, aligning product capabilities to customer business objectives and driving measurable outcomes across our customer base. On a day to day basis, the CSM acts as a specialist to own relationships, influence executives, and drive revenue:

Requirements

5+ years of experience in B2B Customer Success within SaaS, including ownership of enterprise or strategic accounts
Proven ability to manage complex customer organizations, including multi-threading across executive and operational stakeholders
Experience leading onboarding and implementation for large, high-value customers
Strong executive communication skills, including the ability to present business value, ROI, and strategic recommendations
Demonstrated ability to drive renewals and identify/close expansion opportunities within existing accounts
Experience handling commercial conversations, including pricing discussions and negotiation support
Excellent written and verbal communication skills; strong proficiency in presentation tools (e.g., PowerPoint) and data analysis (e.g., Excel)
Strong conflict resolution and stakeholder management skills, including navigating challenging customer situations
Highly organized with the ability to prioritize across a portfolio of complex accounts
Strategic thinker with a proactive, problem-solving mindset
Self-motivated and able to operate effectively in a high-autonomy environment
Detail-oriented with the ability to connect tactical execution to broader customer outcomes

Nice To Haves

Experience with equipment maintenance, machinery, or manufacturing
This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners' business hours
Spanish or French language skills a plus

Responsibilities

Lead new customer onboarding and implementation while working in close coordination with Sales and Account Management teams
Set strategic direction in customer's use of Limble to address business challenges via Limble best practices
Provide additional training, education, and documentation to drive long term customer success
Set outcomes and measurable objectives with the customer, and hold customers and Limble accountable to delivering against goals and measurements of success
Identify risks to retention and opportunities for growth within the customer’s organization, and present and implement recommendations and solutions
Facilitate value-driven conversations that position renewal and growth with customers through a variety of tactics to ensure the customer is on track to maximizing value from the Limble product
Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels
Own renewal within assigned accounts, including qualification, positioning of value, and negotiation of commercial terms for renewals and smaller growth opportunities