Customer Success Manager

Improvado

12h•Remote

About The Position

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.

Requirements

4+ years of experience in customer-facing positions
A strong track record of delivering exceptional, high-impact customer experiences, ideally within a SaaS or technology-driven product environment
Demonstrated project management expertise, with the ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced, evolving environment
Excellent communication and collaboration skills, paired with genuine curiosity and a proactive approach to problem-solving
A solid analytical mindset and comfort working with data to inform decisions, aligned with a data-driven company culture
A startup-oriented mentality, including adaptability, ownership, and the ability to thrive amid change and ambiguity

Nice To Haves

Previous experience working with marketing agencies or media teams, especially managing multiple stakeholders across different client accounts.
Familiarity with marketing data ecosystems (paid media, organic, CRM, analytics tools) and how data flows across platforms.
Basic understanding of data concepts such as APIs, ETLs, data warehouses, or data visualization tools (hands-on experience not required, but a plus).
Ability to manage ambiguity and adapt as processes, products, and customer needs evolve.

Responsibilities

Put customers first in everything you do, providing proactive, high-quality support and ensuring a positive overall experience
Understand and clearly articulate the value of our product for each customer, aligning solutions to their business goals and success metrics
Identify account expansion opportunities and collaborate with internal teams to drive them to completion
Develop deep product knowledge to quickly and effectively address customer questions and challenges
Onboard new clients across a variety of use cases, ensuring a smooth and successful transition to our platform
Track tasks and deliverables carefully to ensure timely follow-through and execution
Work closely with Project Managers and the Development team to keep initiatives on track and support on-time delivery
Maintain a strong understanding of our solutions and content, educating customers on the most relevant features and functionality for their specific business needs
Partner with Sales Engineers to synthesize data, clarify requirements, and translate complex ideas into actionable input for the Development team