Customer Success Manager
Epic Kids Inc.
•$90,000 - $110,000
About The Position
We’re looking for a Customer Success Manager who is passionate about education and driven to help schools and educators achieve meaningful outcomes with technology. In this role, you’ll serve as a trusted partner to our customers—ensuring successful onboarding, strong adoption, long-term retention, and measurable impact in the classroom. You’ll work cross-functionally with Sales, Product, Support, and Marketing to advocate for customer needs while helping schools unlock the full value of our platform.
Requirements
- 3+ years of experience in Customer Success, Account Management, or related roles
- Experience working in EdTech, SaaS, or education-focused organizations
- Strong communication and presentation skills
- Ability to manage multiple accounts and priorities simultaneously
- Data-driven mindset with experience using CRM and analytics tools
Nice To Haves
- Experience working with K–12 schools, districts, higher education, or alternative education markets
- Familiarity with LMS platforms, SIS systems, or educational data standards
- Background as an educator, instructional designer, or education administrator
- Experience supporting renewals and expansions in a SaaS environment
Responsibilities
- Lead new customer onboarding for schools, districts, or education organizations
- Guide customers through implementation, configuration, and best practices
- Drive product adoption by aligning platform features with educational goals
- Serve as the primary point of contact for a portfolio of customers
- Build strong relationships with educators, administrators, and decision-makers
- Conduct regular check-ins, success reviews, and strategic planning sessions
- Monitor usage, engagement, and success metrics to identify risks and opportunities
- Proactively address challenges and reduce churn
- Identify expansion and upsell opportunities in partnership with Sales
- Act as the voice of the customer internally
- Collect and synthesize customer feedback to inform product improvements
- Partner with Product and Support teams to resolve issues and improve the user experience
- Deliver product training sessions and webinars for educators and administrators
- Create or contribute to customer-facing resources such as guides, FAQs, and best practices
Benefits
- Competitive salary
- Benefits
- Growth opportunities
- Flexible work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
