Customer Success Manager

Giftogram • Hanover Township, NJ

35d • Onsite

About The Position

At Giftogram, appreciation isn't just what we do — it's who we are. As the #1 rated rewards and incentives platform on G2, we are transforming how companies engage with their employees, partners, and customers.
Giftogram helps organizations deliver digital rewards instantly — powering everything from employee recognition and customer engagement to research incentives and payouts through a simple, flexible platform companies genuinely enjoy using.
As a Customer Success Manager at Giftogram, you will play a key role in turning that platform into meaningful, lasting results for our customers. You will own a portfolio of accounts — partnering with leaders across HR, marketing, operations, and finance to help customers successfully launch programs, expand them across their organizations, and consistently realize value from Giftogram. Your relationships are the reason customers stay, grow, and become long-term partners.
Customer Success sits at the center of the customer lifecycle at Giftogram — working closely with Sales, Product, and Support to deliver an experience that builds trust at every touchpoint. As we grow, this team will play an increasingly important role in shaping how we scale. This is an opportunity to have real impact — on customer outcomes and on how Customer Success evolves at Giftogram.

Requirements

• You have 2–4 years of experience in Customer Success, Account Management, or a client-facing SaaS role, with a track record of owning customer relationships — not just supporting them
• You are proactive by nature — you identify risks and opportunities early and bring solutions, not just updates
• You build trust quickly with both frontline users and senior stakeholders, and know how to communicate effectively at every level
• You are consultative and curious — you ask thoughtful questions, listen carefully, and genuinely want to understand your customer's goals and business challenges
• You are organized and disciplined — you manage a portfolio of accounts without letting relationships, follow-ups, or priorities slip
• You are comfortable using data — customer health signals, engagement metrics, and product usage help you prioritize your time and anticipate risk
• You are energized by helping customers grow — you're not just focused on keeping customers satisfied, but on helping them expand and succeed over time

Responsibilities

• Own the success of a portfolio of customer accounts — serving as the primary point of contact and trusted advisor from onboarding through long-term growth
• Lead customers through successful program launches and onboarding — ensuring they adopt the platform confidently and realize value quickly
• Build strong, multi-threaded relationships with stakeholders across HR, marketing, operations, and finance — becoming a trusted partner at every level of the organization
• Proactively identify and drive expansion opportunities within your book of business — helping customers grow their programs across new teams, departments, and use cases
• Run structured consultative conversations with customers — understanding their goals, connecting them to the full potential of the platform, and addressing challenges before they become problems
• Lead strategic account reviews that demonstrate program performance, surface new opportunities, and deepen customer relationships
• Monitor customer health and engagement signals — taking proactive steps to drive retention and reduce churn within your portfolio
• Partner cross-functionally with Sales, Product, and Engineering to ensure seamless handoffs, surface customer feedback, and advocate for customer needs internally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed