Customer Success Manager - Platinum - Raleigh, NC

UPS • Raleigh, NC

20h

About The Position

This role will support a multi-state territory across Virginia and North Carolina, with primary coverage in the Richmond, Roanoke, Norfolk/Virginia Beach, Raleigh, and Durham markets. The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Manager plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.
Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a “player coach”, typically leading smaller teams.
May lead larger projects; May coach, review and delegate work to lower level team members. Accountable for contributing to performance and results of team within specific area of specialty. Solves difficult and often complex problems. Guides and persuades mid-level leaders within and outside own job area regarding policy, practices and procedures. Impacts achievement of broader customer, operational, project or service objectives; work is guided by department and function objectives.

Requirements

• Minimum of 5 years of experience in direct customer sales.
• Availability to cover the assigned territories.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• maintaining client satisfaction
• resolving issues
• identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights
• managing a high volume of accounts
• contributing to scalable retention and revenue growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed