Customer Success Manager - Platinum - Joliet, Champaign, Bloomington, IL

UPS•Joliet, IL

24d

About The Position

The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth. Career Track Description: Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a “player coach”, typically leading smaller teams. Career Level Description: May lead larger projects; May coach, review and delegate work to lower level team members. Accountable for contributing to performance and results of team within specific area of specialty. Solves difficult and often complex problems. Guides and persuades mid-level leaders within and outside own job area regarding policy, practices and procedures. Impacts achievement of broader customer, operational, project or service objectives; work is guided by department and function objectives.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.