Customer Success Manager at High-growth AI technology startup
About The Position
As a Customer Success Manager, you will serve as the primary advocate for our clients, ensuring they derive maximum value from our innovative AI platform. You will manage the entire post-sales relationship, focusing on onboarding, product adoption, and long-term retention. Your hustle and product expertise will drive growth within a rapidly expanding enterprise market. Location: New York, USA Why this role is remarkable: Join a fast-paced environment where your individual hustle and drive directly impact the company's upward trajectory. Work within a well-funded startup backed by top-tier VCs at the forefront of the AI revolution. Opportunity for rapid career advancement as you help shape the customer success function from the ground up.
Requirements
- Demonstrates exceptional communication skills and a charismatic personality capable of building strong, lasting professional relationships.
- Possesses several years of professional experience with a proven track record of high performance and attention to detail.
- Exhibits a high level of technical aptitude and the ability to master complex software products quickly.
Responsibilities
- Lead the end-to-end customer onboarding process to ensure seamless product integration and immediate value delivery.
- Proactively monitor account health and product usage to identify and mitigate churn risks through strategic interventions.
- Act as a charismatic product expert, delivering demos and training sessions that highlight key features and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
