Customer Success Manager
About The Position
Lead by Example—Manage by Impact Are you a logistics leader who believes the best managers roll up their sleeves alongside their team? Hill Bros Logistics is looking for a Customer Success Manager who can coach Account Managers to excellence while staying hands-on with key accounts, driving revenue growth, and ensuring every customer feels the Hill Bros difference. What You'll Do: This isn't a "sit in your office and delegate" management role. You'll be in the trenches with your Account Manager team—modeling exceptional service, stepping into escalations, guiding strategic account planning, and building customer relationships that last. You'll conduct regular 1:1s to develop your team's skills in business growth and freight execution, while maintaining visibility on market trends, capacity solutions, and pricing strategies. From creating SOPs that ensure consistency across accounts to representing Hill Bros in strategic client visits, you'll balance hands-on account work with leadership responsibilities. You'll collaborate cross-functionally with Operations, Transportation, and Sales leadership to ensure seamless freight execution and continuous improvement. Requirements What We're Looking For: 5-7 years of experience in logistics, transportation, or customer-facing roles with proven track record of success Prior supervisory or team leadership experience strongly preferred —you've coached people before and know how to develop talent Bachelor's degree preferred (Business, Logistics, Supply Chain, or related field), or equivalent combination of education and significant logistics brokerage experience Experience in 3PL environments is a plus Strong communicator who can connect with customers, team members, and leadership alike Strategic thinker who's also detail-oriented and execution-focused Comfortable managing multiple priorities in a dynamic, fast-paced environment Proficient in Microsoft Office (especially Excel, Teams, Outlook, Word) Experience with TMW, DAT, and Power BI is a plus Able to work full-time at HBL headquarters with occasional travel for customer visits Why Hill Bros Logistics? We're not just another logistics company. We live by our core values: Tradition, Give a Shit, We Not Me, Adaptable, Relentless, Spirit of Service, and Forward Thinking. As Customer Success Manager, you'll have the autonomy to build and lead a high-performing team while staying connected to the customer relationships that drive our business. This is leadership with impact—where your coaching directly influences team growth, and your hands-on involvement ensures customer satisfaction. Ready to lead from the front? Apply today and join a company where management means mentorship, accountability, and results.
Requirements
- 5-7 years of experience in logistics, transportation, or customer-facing roles with proven track record of success
- Prior supervisory or team leadership experience strongly preferred —you've coached people before and know how to develop talent
- Bachelor's degree preferred (Business, Logistics, Supply Chain, or related field), or equivalent combination of education and significant logistics brokerage experience
- Strong communicator who can connect with customers, team members, and leadership alike
- Strategic thinker who's also detail-oriented and execution-focused
- Comfortable managing multiple priorities in a dynamic, fast-paced environment
- Proficient in Microsoft Office (especially Excel, Teams, Outlook, Word)
- Able to work full-time at HBL headquarters with occasional travel for customer visits
Nice To Haves
- Experience in 3PL environments is a plus
- Experience with TMW, DAT, and Power BI is a plus
Responsibilities
- modeling exceptional service
- stepping into escalations
- guiding strategic account planning
- building customer relationships
- conduct regular 1:1s to develop your team's skills in business growth and freight execution
- maintaining visibility on market trends, capacity solutions, and pricing strategies
- creating SOPs that ensure consistency across accounts
- representing Hill Bros in strategic client visits
- balance hands-on account work with leadership responsibilities
- collaborate cross-functionally with Operations, Transportation, and Sales leadership to ensure seamless freight execution and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
