Customer Success Manager

Waites Sensor Technologies Inc•Cincinnati, OH

18h•Onsite

About The Position

What we are: Fun, fast-paced, client-focused, people-centric, inviting, flexible, and rapidly growing.What we are not: Overly structured, uncompromising, disengaged, or disconnected. Our Customer Success Manager is focused on ensuring that Waites Sensor Technologies delivers the best possible experience to our customers through our industry-leading products and services. The optimum candidate is a charismatic, articulate, high-energy professional with great attention to detail, a strong ability to build relationships, ask good questions, solve relevant problems, and ensure all customer needs are enthusiastically met. This position offers excellent potential for personal development, learning opportunities, and growth in an exciting and rapidly-growing industry. The type of work we do is categorically awesome, and we hope to find the right fit, based on experience and culture, to take our Customer Success team to the next level! We are a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower businesses of all sizes to conduct as needed predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime.

Requirements

BS/BA (4-year degree) business, information technology, related fields, or related experience.
The desire to further develop customer relationship skills; prefer 2-3 years of past client service or sales experience
Excellent computer skills and a fundamental understanding of how customers of varying skill levels use and understand software-based tools

Nice To Haves

Ability to easily connect with people and understand their point of view
Openness to learn and develop new skills
Clear and honest communication and interpersonal skills on all hierarchical levels
Superior organization and time management skills
Flexible and creative problem-solving skills
Convincing and clear presentation style
Ability to extract useful information through astute listening skills
High intellect and strong analytical skills
Innovative and driven to constantly improve
Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
Positive energy and attitude towards people and problem-solving
Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving.
A genuine human.
Demonstrates a “Can Do” mentality.

Responsibilities

Represent the company and the Waites brand in a professional manner
Achieve the highest level of customer satisfaction and loyalty at all times
Manage the onboarding process for new customers to ensure success with their investment
Proactively engage customers in using our products and services through regular contact (including calls and emails), assist customers when needed, and address any unmet needs
Engage with assigned customers’ main stakeholder(s) on a regular basis to ensure we always remain focused on maximizing success and customer happiness
Keep up-to-date on the latest needs for your customers
Marshal the necessary internal resources to ensure products and services meet client expectations
Identify and gather feedback from clients to improve our products and services
Perform basic and advanced trainings with new and current users that will further foster their use of and success from Waites platforms
Build trusted, long-term relationships through honest and clear communication
Document all customer-specific service activities and information in our CRM database
Contribute to account growth by seeking out, identifying, and communicating new opportunities within existing customers
Carry out additional responsibilities as needed to support business objectives