Customer Success Manager

Apryse•Boston, MA

19d•$70,000 - $73,000•Remote

About The Position

The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. Location/Timezone This role will be remote-first (work from home) in the states listed on our careers page, but the candidate must be based in the Eastern Time Zone or willing to work within standard working hours in EST.

Requirements

Minimum 1-2 years of experience , bonus for Customer Success/Account Management experience
Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
Proven work experience as a Customer Success Manager or similar role preferred
Strong communication skills (clear, concise, and professional)
Proven ability to collaborate across teams and build alignment
Strong negotiation and influencing skills with customers and internal stakeholders
Problem-solving mindset with the ability to think critically
Ability to work independently while knowing when to involve others

Nice To Haves

Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
Management, renewals or upsells experience would be a plus
Excel/Google Sheets experience
Software Experience
Experience with data tools or reporting platforms
Exposure to customer-facing roles in fast-paced environments
Experience working cross-functionally with different teams
Process improvement or operational experience
Fluency in Spanish and/or Portuguese

Responsibilities

Manage a portfolio of customers and ensure a consistent, high-quality experience
Build strong relationships and act as a trusted point of contact
Identify risks early and take proactive steps to address them
Partner cross-functionally and collaborate effectively to drive outcomes
Navigate customer conversations, balancing company priorities with customer needs
Maintain accurate data, reporting, and internal documentation
Take ownership of internal tools and workflows tied to customer management
Contribute to process improvements and team efficiency

Benefits

Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
401K savings program with company match.
Generous paid time off (PTO) is offered to support the ability to rest and recharge
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.