Customer Success Manager, Qsight
About The Position
Guidepoint’s Qsight group is a high-growth division of Guidepoint focused on building market-leading data intelligence solutions for the healthcare industry. Operating like a start-up within a larger company, Qsight works with proprietary data to generate actionable insights for the world’s leading institutional investors, medical device, and medical aesthetics companies. Guidepoint is seeking a Client Success Manager to own and proactively manage a portfolio of investor and corporate clients within our Medical Device segment. This role is ideal for someone with a strong Customer Success or Account Management foundation who thrives in environments where not everything is fully built yet—and sees that as an opportunity to make a meaningful impact. This is a remote role (U.S.-based) with ET working hours.
Requirements
- 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role
- Demonstrated aptitude for using AI tools (e.g., ChatGPT or similar) to improve workflow, with a curiosity to continuously learn and adopt new AI applications
- Excellent communication and relationship-building skills with senior, sophisticated stakeholders
- Comfort operating in fast-moving, lightly structured environments where initiative is essential
- Highly proactive mindset with a natural inclination to spot gaps and propose solutions
- Experience in data, SaaS, market intelligence, or research-driven products
Nice To Haves
- Experience working with institutional investors, hedge funds, or highly analytical client bases
- Familiarity with healthcare, medical devices, or alternative data
Responsibilities
- Own a portfolio of highly transactional, institutional investor and corporate clients, serving as their primary point of contact and trusted partner
- Contribute to broader Qsight business initiatives as needed, including supporting adjacent segments such as Medical Aesthetics and performing light data analysis to help inform client strategy
- Develop a deep understanding of how investor and corporate clients use Qsight’s Market Model and Alpha solutions, and proactively address business needs and challenges
- Help define and build a more structured, scalable engagement model for Medical Device clients, identifying gaps, inefficiencies, and opportunities
- Partner closely with Sales on renewals and expansion opportunities
- Deliver onboarding, training, and ongoing enablement tailored to how investors actually consume data and insights
- Act as the voice of the client internally, collaborating with Product to share feedback and influence roadmap decisions
- Create and execute client success plans, including account strategies and Enterprise Business Reviews (EBRs)
- Navigate ambiguity with confidence—testing ideas, iterating quickly, and helping shape what “great CS” looks like for this segment
Benefits
- Competitive salary and performance-based bonuses
- Paid Time Off
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Significant exposure to leadership and cross-functional teams
- A collaborative, intellectually curious environment within a fast-growing business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
