Customer Success Manager

Trivium

10d • $3,500 - $4,500 • Remote

About The Position

We are a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.
Our core services include:
Facebook Advertising
Google Ads
SEO
Website Design
Social Media Management
We primarily work with home service businesses generating $1M–$3M annually, including:
Electricians
Roofers
Plumbers
HVAC companies
Landscaping businesses
Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.

Requirements

• 2–4 years experience in: Customer Success Account Management Client Strategy Digital Marketing Agency roles
• Strong understanding of: Facebook Ads Google Ads SEO
• Experience managing client relationships in an agency environment
• Ability to analyze marketing results and communicate strategy
• Excellent verbal communication
• Strong client relationship management
• Strategic thinking and problem solving
• Ability to lead client calls and hold structure
• High ownership and accountability
• Ability to manage multiple client accounts simultaneously
• Strong organization and follow-through

Responsibilities

• Serve as the main point of contact for client accounts
• Conduct weekly or bi-weekly strategy calls with clients
• Maintain proactive communication via calls, messaging, and updates
• Ensure clients clearly understand campaign performance and results
• Analyze marketing performance across: Facebook Ads Google Ads SEO
• Translate marketing data into clear, actionable insights for clients
• Provide strategic recommendations to improve campaign performance
• Own client satisfaction, retention, and relationship growth
• Proactively address issues and prevent churn
• Identify upsell opportunities when appropriate
• Deliver customized performance reports to clients
• Clearly explain campaign metrics and ROI
• Coordinate with the fulfillment team to ensure deliverables are completed
• Collect client testimonials, referrals, and Google reviews
• Maintain strong long-term client partnerships

Benefits

• Fully remote work environment
• Fast-growing digital marketing agency
• Opportunity to work closely with leadership
• Clear path to leadership roles
• Performance-based compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed