Customer Success Manager

Lead Forensics•Scottsdale, AZ

26d•$65,000•Hybrid

About The Position

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance. Typical earnings (including base and commission) for CSMs can exceed: First year: $80,000–$85,000 Second year: $90,000–$95,000 Third year and beyond: $100,000+

Requirements

Sales/Account Management or Customer Success background
Experience in using CRM systems
Previous experience with interacting with Director Level individuals
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Great Communications skills
Strategic thinker with problems solving skills
Strong negotiating skills
Previously worked towards targets and KPI’s

Responsibilities

Building and maintaining client relationships
Providing support and assistance throughout the contract lifetime
Identifying further use cases to increase value and liaise regularly to develop strategies
Contributing to revenue growth by upselling/uplifting client contracts
Hosting online meetings with various stakeholders to review the progress of their desired outcomes
Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
Negotiating contract renewals and expansion proposals
Working towards weekly KPI’s and monthly targets; both individually and as a team.

Benefits

Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
20 PTO days, 9 public holidays and your birthday off as standard!
Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)
Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

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