EverPro - Customer Success Manager (Remote, US)
About The Position
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en As a Customer Success Manager (CSM) at ZyraTalk, you’ll be the trusted advisor and primary point of contact for our most valued customers. You’ll guide them through onboarding, ensure successful product adoption, and drive measurable outcomes that lead to retention and growth. Your mission: help customers get the most out of ZyraTalk’s products while identifying opportunities for expansion and long-term partnership.
Requirements
- 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
- Strong communication, relationship management, and problem-solving skills.
- A proactive, consultative approach with a passion for helping customers succeed.
- Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
Nice To Haves
- Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.
Responsibilities
- Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
- Partner with new customers during onboarding to ensure a smooth and successful launch.
- Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
- Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform.
- Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
- Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
- Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
