Customer Success Manager (NYC - Hybrid)

Nilus•New York, NY

37d•Hybrid

About The Position

Finance teams need clear visibility into their cash flow, but most still rely on Excel to manually track data across multiple bank accounts. This makes it hard to see real-time cash positions, spot trends, and drive smarter financial decisions. Nilus changes that. We're building an AI-powered cash management platform that gives finance teams real-time cash visibility, forecasting, and reconciliation—all powered by AI, eliminating manual work and unlocking insights that help businesses grow. Backed by top VCs including Bessemer, Felicis, BTV, and Symbol - Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function. Nilus is looking for a Customer Success Manager (CSM) to join our growing team and lead the post-sales experience for our B2B customers. You’ll own the customer journey end-to-end—from onboarding and implementation through adoption, renewal, and expansion. This role requires someone who is passionate about helping customers succeed and can act as a strategic partner, guiding executive teams through onboarding, demonstrating the value of our platform, and ensuring long-term satisfaction and growth. You’ll become a key voice of the customer internally and help influence product, marketing, and support strategies. This is a hands-on role focused on driving measurable results for our customers and for Nilus. We’re looking for Treasury and Customer Success professionals who know all too well what our customers are dealing with - complex, manual cash management workflows - and want to help others modernize them through technology. If you are a Treasury pro or have experience in a customer-facing role in a Treasury or Corporate Finance environment, strong communication skills, and the ability to translate insights into action, this is a great fit.

Requirements

4+ years of experience in Treasury, Corporate Finance & Accounting, or as a CSM in a relevant area
Strong communication skills with the ability to lead and support executive and end-user stakeholders
Excellent problem-solving abilities and a proactive approach to customer needs
Excited to enable customers with product training and support
Experience working with Excel to analyze customer trends and metrics
Ability to juggle multiple priorities and work in a fast-paced, dynamic environment

Nice To Haves

Experience in customer success, account management, or a similar role in a SaaS or software company
Proven track record in managing customer relationships and driving adoption and retention
Experience working with US subsidiaries or international financial operations
Exposure to venture-backed startups, fundraising, and investor relations

Responsibilities

Lead the onboarding and implementation process for new customers, ensuring a smooth and engaging experience for executive stakeholders and platform users.
Identify and lead bringing value to life for customers.
Serve as the primary point of contact for your portfolio of accounts throughout the customer lifecycle.
Drive product adoption and engagement by helping customers align their goals with platform capabilities.
Monitor customer health metrics to proactively identify risks and opportunities.
Deliver and communicate ROI to customers and ensure they realize the full value of our product.
Act as a trusted advisor, guiding customers on best practices and use-case optimization.
Support renewals and identify expansion opportunities in collaboration with the sales team.
Collaborate cross-functionally with product, marketing, and operations teams to champion the voice of the customer internally.
Provide feedback and insights to improve customer experience and inform product development.
Create and deliver training, documentation, and support resources to enable customer success.