Customer Success Manager
About The Position
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Their goal is to ensure all students have access to flexible learning environments and educators have the tools they need to support their students. Edmentum is on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. As a Customer Success Manager, you will be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. This role involves leading impactful implementations, fostering strong relationships, and ensuring every customer experience drives meaningful student success.
Requirements
- You have a bachelor’s degree and 5+ years of experience in education technology or customer success.
- You are passionate about improving education and driving positive change.
- You have strong communication skills and can engage effectively at all levels of a district.
- You are skilled in analyzing data and making strategic recommendations.
- You have a deep understanding of curriculum, instruction, and educational trends.
- You are proactive, adaptable, and thrive in a fast-paced environment.
- You are collaborative and committed to fostering inclusion.
- You are willing to travel up to 65%.
- You are willing to take on evolving responsibilities based on business needs.
Responsibilities
- Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
- Build deep partnerships with district leaders and educators to promote engagement and awareness.
- Analyze data to uncover insights and craft strategies that maximize student learning impact.
- Collaborate with internal teams to secure renewals and identify growth opportunities.
- Advocate for customers by sharing feedback that shapes future products and services.
Benefits
- medical, dental, and vision insurance with various plan options
- a 401(k) retirement plan with company matching
- a flexible Time Away Program
- 10 paid holidays
- 2 floating holidays
- 1 wellness day
- a winter office closure at the end of December
- resources to promote wellness
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
