Customer Success Manager - Utilities

Project Canary•Denver, CO

1d•$110,000 - $130,000•Hybrid

About The Position

Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders. We are seeking a skilled and technically adept Customer Success Manager to join our team. In this role, you will serve as a strategic thought partner to our utility customers, combining deep product knowledge and industry experience with a commitment to exceptional service delivery. You will play a critical role in driving adoption, retention, and the success of the product, ensuring that customers realize measurable value. Leveraging your expertise in utility operations, SaaS solutions, and customer engagement best practices, you will proactively identify opportunities for optimization, lead technical conversations, and influence customer roadmaps to align with our product’s capabilities. Your efforts will directly contribute to maximizing customer satisfaction, accelerating expansion within clients, and expanding our footprint within the utility sector.

Requirements

5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology
Experience managing enterprise-level client relationships and complex technical implementations
Excellent implementation skills with ability to coordinate multiple stakeholders
Strong data analysis, presentation skills, and ability to learn quickly
Outstanding written and verbal communication abilities
Experience with Salesforce and customer success tools
Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)

Nice To Haves

Experience in natural gas utilities, industrial monitoring, or environmental compliance
Knowledge of continuous and periodic emissions monitoring systems
Understanding of environmental regulations

Responsibilities

Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients.
Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
Create and execute customer success plans that align with clients' environmental and operational goals
Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
Partner with Sales team on renewal and expansion opportunities within existing accounts
Consistently deliver customer feedback internally to help drive product improvements and new feature development
Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
Document all customer interactions and action items in Salesforce

Benefits

Salary range: $110,000 - $130,000 annual base
Hybrid work environment (at least 3 days/week in Denver office)
Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
401K with company match (no vesting period)
Opportunity for equity ownership
Student loan assistance
Generous culture around time off, including:
4 weeks of PTO per year
6 days of sick time per year
11 paid company holidays per year
up to 12 weeks of fully paid parental leave (gender neutral) including adoptions
Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
Dog friendly office environment