Customer Success Manager (Sustainability Solutions)

Worldly•Concord, CA

1d•$87,000 - $150,000•Remote

About The Position

The Customer Success Manager, Sustainability, is responsible for helping customers turn sustainability goals into structured, executable programs. You will own a portfolio of accounts, working directly with customers to define success outcomes, build execution plans, and drive adoption of Worldly’s platform. You will proactively engage customers throughout their sustainability journey, identify risks and opportunities before they surface, and hold programs accountable to clear milestones. You will take a holistic view of each account, connecting tools, teams, and workflows to move things forward.

Requirements

4 to 7 years of experience in customer success, program management, consulting, or sustainability roles
Proven experience building or executing programs (not just advising on them)
Strong ability to translate high-level goals into structured, actionable plans
Experience managing multiple stakeholders and driving projects forward
Excellent communication and relationship management skills
Comfort operating in fast-paced, evolving environments

Nice To Haves

Experience at a boutique consultancy or in-house at a brand (e.g., sustainability, ESG, or supply chain roles)
Familiarity with sustainability frameworks (e.g., CSRD, GHG Protocol)
Experience with tools like the Higg Index or similar platforms
Background in consumer goods, apparel, or retail industries
Experience working in a remote, global environment

Responsibilities

Partner with customers to define clear sustainability goals and success metrics
Build structured, actionable execution plans using Worldly tools and solutions
Drive implementation of customer programs, ensuring progress against defined milestones
Take a holistic view of customer programs, connecting multiple tools, workflows, and stakeholders
Identify gaps, risks, and opportunities, and proactively adjust plans to ensure success
Manage a portfolio of customers, ensuring strong engagement, retention, and satisfaction
Act as the primary implementation point of contact, coordinating across internal teams to support customer needs
Monitor performance against KPIs and provide ongoing guidance to improve outcomes
Lead onboarding and adoption efforts, ensuring customers are set up for long-term success
Understand customer sustainability priorities (e.g., carbon, water, compliance, social impact)
Recommend relevant Worldly tools and approaches to support those priorities
Translate sustainability data and insights into clear next steps for customers
Partner with Sales/Growth to support solution alignment for new and expanding customers
Provide feedback to Product teams based on customer needs and implementation challenges
Contribute to evolving Customer Success programs, playbooks, and best practices

Benefits

Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly.
Company-sponsored 401k with up to 4% match.
Incentive Stock Options
100% Parental Paid Leave
Unlimited PTO
13 company holidays
Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.
Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays.
Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.