Customer Success Manager - Robotics / SaaS Hybrid Solutions

Jabil

2d•Remote

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Customer Success Manager - Robotics / SaaS Hybrid Solutions - Badger Technologies, a Jabil Company Location: Remote – U.S. Role Type: Full-Time | Sales & Customer Service | Enterprise Retail Focus About Badger Technologies Badger Technologies, a division of Jabil, delivers autonomous robotics, AI-driven analytics, and real-time data solutions that help major retailers improve inventory accuracy, safety, pricing integrity, compliance, and overall store performance. The organization combines startup-level innovation with Jabil’s global scale and manufacturing strength. The Customer Success Manager (CSM) at Badger Technologies (Jabil, Inc.) is responsible for building and maintaining strong relationships with key customers, ensuring their satisfaction, and driving the adoption and value of Badger Technologies solutions. This role acts as a primary point of contact for strategic accounts, advocating for customer needs internally and facilitating a seamless customer journey.

Requirements

Bachelor's degree preferred.
5+ years of experience in customer success, account management, or a client-facing role within the SAAS, Retail/CPG, or technology sector.
Proven track record of building and maintaining strong customer relationships and driving customer satisfaction.
Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to customer success.
Ability to understand complex technical and business requirements and translate them into actionable solutions.
Expertise in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Ability to travel as needed (approximately 20%) to customer sites and Badger/Jabil locations.

Responsibilities

Develop and nurture strong, long-lasting relationships with assigned customer accounts, acting as a trusted advisor and primary point of contact.
Proactively engage with customers to understand their business objectives, challenges, and evolving needs, aligning Jabil's offerings to achieve desired outcomes.
Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and present new solutions.
Collaborate cross-functionally with sales, operations, engineering, and product teams to ensure timely and effective resolution of customer issues and requests.
Monitor customer health, proactively identify at-risk accounts, and develop strategies to mitigate churn and drive retention.
Identify opportunities for account growth and expansion, working closely with the sales team to facilitate upselling and cross-selling.
Provide training and support to customers on products, services, and processes.
Gather customer feedback and insights, communicating them internally to drive continuous improvement in products and services.
Prepare and present reports on customer success metrics, account health, and key initiatives to internal stakeholders.

Benefits

Competitive Base Salary
Bonus
Long Term Incentives
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities