Customer Success Manager (Spanish Bilingual)

LearnUpon • Salt Lake City, UT

2d • Hybrid

About The Position

LearnUpon is looking for a Spanish Bilingual Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office.
LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more.
We’re growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Priority team managing a large group of customers at scale, specifically supporting accounts in both the US and LATAM regions.
By championing simple, learner-centric experiences and results-focused support, we make it easy for businesses to deliver learning that impacts what matters: performance, retention, and growth. LearnUpon Customer Success works directly with customers to understand the results they’re seeking and craft solutions that help deliver them.

Requirements

• Full professional fluency in both Spanish and English (written and verbal).
• Ability to maintain motivation and positivity in a fast-paced, changing environment.
• At least one year experience in a Customer Success Team or equivalent role.
• Strong drive for results, while retaining a focus on consistently delivering a great customer experience.
• Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business.
• Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements.
• Excellent communication skills, attention to detail, and the skill of dealing with ambiguity.
• Aptitude and curiosity learning new technologies.
• Proficiency using Salesforce or a similar CRM system.
• Creative and analytical thinker with strong problem-solving skills.
• Experience working cross functionally with a team spanning multiple time zones.

Nice To Haves

• Experience of working in the learning space (e-learning, edtech, or learning management).
• Experience with Planhat or a similar CSP tool.

Responsibilities

• Triage and respond to customer queries in a timely way in both English and Spanish.
• Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure and materialize those results.
• Provide a LearnUpon customer experience consistent with our values.
• Communicate on behalf of the team with other team’s including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete.
• Brainstorm in group discussions around outreach campaigns.
• Take lead on tasks related to outreach initiatives.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
• Work with the Priority team management to keep the team on track with goals/targets.
• Identify opportunities for customers to expand the value they get from LearnUpon..
• Develop a personal career path that includes continuous learning.

Benefits

• Competitive salary and company ESOP
• 25 days’ PTO, plus 10 public holidays and 1 annual wellness day
• Private health insurance and company 401k
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks’ paid paternity leave, and coaching support for new parents (location-specific details apply)
• Up to 4 weeks per year working abroad (role eligibility applies)
• Clear career progression opportunities — take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed