Customer Success Manager – Partnerships (Midwest, East Coast)

Adelaide

5h•$85,000 - $95,000•Remote

About The Position

This position reports to Senior Director of Customer Success; it will focus on retaining and growing revenue from Adelaide’s adtech partners. We’re seeking a candidate with at least 3 years in media or adtech, who has a track record of growing account revenue and stakeholder interaction. In this role, you will be joining a team of Customer Success Managers focused on the US market, and will work closely with the Client Partner and Sales leaders in our Partnerships org, managing relationships with major DSPs and ad networks.. You’ll be responsible for strengthening and nurturing relationships with key partners, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across our partners organization in decisioning, inventory curation,and client services. Day-to-day activities range from collaborating with Sales and TAM and Analytics teams to delivering impactful reports and ensuring seamless campaign execution. This is a fully remote position available to candidates located between the East Coast or Midwest regions, with opportunities to connect with colleagues at our New York office. This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE). Base Range: $85,000-$95,000 OTE Range: $106,250–$118,750 Performance-based incentives have the potential to exceed the stated OTE. What you'll learn An important part of our culture is continuous learning and the open sharing of ideas. We offer: Access to a broad network of investors and advisors who can help you and your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions An education budget to support ongoing professional growth and development In this role you'll learn: Learn to evangelize a new way of rating and measuring media quality Build and manage deep relationships at key strategic partners Hit the road (in-person and virtually) to spread the word about AU at partner organizations Collaborate on and execute plans to increase engagement and revenue from key partners

Requirements

3-6 years in media or adtech
Bachelor’s degree required
Strong written and verbal communication skills
Proficiency in Google Workspace and Microsoft Office
Proven track record of retaining and growing client relationships
Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
A team player who’s eager to grow, thrives in a dynamic start-up environment, and has a strong desire to make a meaningful impact while expanding their role within the company

Responsibilities

Manage and nurture relationships with all US partners, including some of Adelaide’s biggest ad network and DSP clients.
Act as a product expert, articulate Adelaide’s value proposition and share recommendations based on data-driven insights.
Contribute to the development of best practices for strategic account management, including playbooks, case studies and mentorship.
Lead strategic account planning, identifying growth opportunities and aligning Adelaide’s solutions to meet client business goals.
Own client health metrics, proactively identifying risks and implementing retention strategies.
Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution.
Stay current on industry trends and share proactive insights with clients to position Adelaide as a thought leader in media quality and attention measurement.
Collaborate closely with the Partnerships team to strengthen client relationships and expand Adelaide’s portfolio.
Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
Coordinate with the Technical Account Management team to ensure seamless campaign setup and execution