Customer Success Manager - National Accounts

Activated Insights • Rexburg, ID

1d • Hybrid

About The Position

Activated Insights, a Software-as-a-Service (“SaaS”) leader in long-term and post-acute care, has opened a new National Accounts Manager position to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. Why is this role Important? National Accounts Managers expertise in all things Activated Insights combined with the understanding of digital marketing and customer goals allows the Customer Success Manager - Activated Insights to work with decision makers to outline an ongoing success strategy with their subscription while providing the appropriate assistance and resources to end users so they can follow through on established goals. Customers will see the Senior Customer Success Manager as an advisor they can trust not only related to the company but in improving their approach to their business overall.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).
• 3+ years in Customer Success, Account Management, or related client-facing role.
• Strong relationship-building and executive communication skills.
• Proven success in improving retention and driving measurable customer outcomes.
• Excellent problem-solving, organization, and multitasking abilities.
• SaaS experience preferred; CRM proficiency required.

Responsibilities

• Drive customer retention, satisfaction, and contract expansion goals.
• Build trusted advisor relationships and ensure customers achieve key business outcomes.
• Manage onboarding, training, and Business Reviews (virtual and on-site as needed).
• Partner cross-functionally to improve customer processes and experience.
• Identify and address potential churn risks; support renewals and expansion opportunities.
• Collaborate with Sales on high-value prospects to ensure a seamless handoff.
• Maintain detailed customer notes, insights, and documentation in the CRM.
• Stay current on product knowledge and continuously develop professional skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees