Customer Success Manager - MLS

Clear Capital | CubiCasa

21d • $69,000 - $92,400

About The Position

The Manager of Customer Success- MLS Partnerships is the owner of all things customer success and sentiment. You will develop customer account strategies that build strong relationships and result in CubiCasa product adoption, explaining its growth potential and overall market share. You are responsible for disseminating the vision of customer success and opportunity across internal and external stakeholders, ensuring strategy aligns with the vision of success, and enforcing accountability to that success. You will maintain a pulse on customer sentiment, maintain proactive account management routines, and mitigate customer churn however possible.

Currently, we are welcoming applications from candidates residing in the following states: Florida, Alabama, California, Michigan, Minnesota, Nevada, Illinois, North Carolina, Washington, Missouri, Virginia and Mississippi

Requirements

• Self-starters who will attack an opportunity without having to be told
• Demonstrated ability to perform duties outlined above
• Customer relationship management experience required
• Willingness to travel as needed to build relationships
• Strong project management skills and organization
• Enthusiastic, clear, and effective communication style
• Effective relationship building with internal partners and customers
• Creatively clear roadblocks
• Ability to fiercely prioritize

Responsibilities

• Manage day-to-day responsibilities, growth, and overall success of CubiCasa’s MLS, Real Estate Brokerage, and real estate-affiliated promotional partnership programs.
• Successfully schedule & facilitate all new promotional partnership onboardings, create kickoff deck presentation, partnership support documents, provide support training for MLS staff, schedule launch & post-launch touchpoints, ensuring a successful product launch and overall user adoption.
• Creative support for monthly customer marketing content and promotional material(for newsletters, social media, banner ads)
• Hosting both live and recorded training webinars via Zoom(Primary) of Google Meet for promotional partnerships. Zoom & product training,
• Host monthly or quarterly customer performance calls from key partnerships, identifying performance trends & or areas of improvement. Build customer trust through transparency, increased proactive engagement & visibility.
• Strong, energetic, and most importantly, confident approach to demonstrating your knowledge & understanding of Cubicasa's products and their value proposition for different customer use cases, and the ability to leverage that knowledge to influence adoption & strategy change
• Partner with CubiCasa & our customers marketing teams to create new promotional content and go-to-market strategies. Creativity is encouraged!
• Manage promotional partnership account questions and or escalations as the main POC for MLS & strategic promotional partnership leaders.
• Create new strategic partnership activities with promotional partners, sharing creative ideas & thinking outside the box on a different approach to increase overall floor plan adoption & scan volume.
• Sharing ideas, opportunities, product feedback, and enhancement requests in the relevant Slack channels, creating organizational visibility(In addition to key partnership updates)
• Create and communicate monthly customer performance reporting, use it to track partnership growth, new product usage, and revenue trends to highlight & drive customer conversations
• Understand revenue growth by identifying key drivers & proactively managing strategies to retain that growth, or win back revenue in conjunction with sales or marketing activities, and track when possible, and suggest new strategic approaches to grow adoption when they’re not performing to expectation.
• The ability to escalate underperforming partnerships internally, offering suggestions or action plans to improve partner performance, or suggesting strategic marketing shifts to challenge the norm.

Benefits

• Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents.
• An innovative culture that understands the importance of quality of work over quantity.
• Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy.
• Learning and development programs to help advance your career and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed