Customer Success Manager Intern

Triumph Financial, Inc.•Dallas, TX

15d•$22•Onsite

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Customer Success Manager Internship supports Triumph’s Customer Success team in delivering a positive, high-quality experience for our clients. This role is designed for current college students, particularly rising seniors, who are interested in building a career in Customer Success, client engagement, or relationship management. The CSM will support onboarding, customer communication, and internal coordination while learning Triumph’s products, services, and customer success practices. With coaching and mentorship, this role provides hands-on experience and foundational exposure to managing customer relationships in a client-focused, team-based environment. We welcome rising seniors who are eager to gain real-world experience in Customer Success while completing their degree.

Requirements

Currently pursuing a Bachelor’s degree
Majors commonly aligned with this role include Business Administration, Management, Marketing, Communications, Information Systems / MIS, Economics, Psychology, Sociology, Public Relations, Hospitality, or a related field.
Rising senior status required.
Must be currently pursuing an undergraduate or master’s degree in Marketing, Business Administration, or a related field, with an expected graduation date between December 2026 and August 2027
Must be able to work onsite five days per week at our Dallas headquarters; housing assistance is not provided
Must be legally authorized to work in the United States for the full duration of the internship without current or future employer sponsorship

Nice To Haves

Relevant internship, campus leadership role, group project, or part-time work involving customer interaction, communication, or teamwork is preferred but not required.
No full-time professional experience required.
Strong written and verbal communication skills.
Interest in customer success, client experience, or relationship-based roles.
Organized and able to manage multiple tasks in a dynamic environment.
Comfortable using technology; experience with Microsoft Office or Google Workspace preferred.
Curious, coachable, and motivated to learn and grow professionally.
Team-oriented mindset with a desire to contribute to shared success.

Responsibilities

Support the onboarding of new customers to ensure a smooth and welcoming introduction to Triumph’s services.
Assist Customer Success Managers with client check-ins, follow-ups, and feedback collection.
Monitor customer engagement and satisfaction indicators and flag potential concerns for review.
Maintain accurate records of customer interactions and updates using CRM and internal tools.
Collaborate with internal teams to help address customer needs and questions.
Review usage data and reports to help identify trends related to customer health.
Assist in preparing materials for Quarterly Business Reviews (QBRs) and other customer meetings.
Learn best practices in customer relationship management by shadowing experienced team members.
Respond to customer inquiries professionally and escalate complex issues as needed.
Actively learn Triumph’s products, services, and customer success approach.
Complete additional projects and tasks as assigned to support team goals.