Customer Success Manager - Intern

Marigold

2d • $20 - $20

About The Position

The Company: Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London. The Role: We are seeking a Customer Success Intern to support our Customer Success team in delivering exceptional experiences to our customers. This internship provides hands-on exposure to customer lifecycle management, account support, and cross-functional collaboration within a SaaS environment. In this role, you’ll work closely with Customer Success Managers and internal partners to help support customer engagement, adoption, and retention efforts. This is a learning-focused opportunity for someone interested in customer success, account management, or go-to-market roles within technology. Marketers today face more pressure than ever—tighter budgets, evolving technologies, complex data regulations, and customers who expect more from every interaction. For growing organizations, the challenge isn’t just reaching audiences—it’s doing it authentically and at scale, with deeper personalization and intelligent automation. Marigold exists to make that challenge easier to meet. Through Campaign Monitor, Emma, and Vuture, we deliver powerful, accessible marketing solutions built for small to mid-sized organizations that want to grow quickly. Our products combine ease of use with proven technology and expert guidance, empowering teams to unify their brand, strengthen relationships, and achieve measurable growth. Learn more at meetmarigold.com Marigold will never ask you to participate in text based or WhatsApp based interviews. All offers of employment from Marigold will come via an official system and will require an electronic or wet signature, based on the laws in your locale. If you have any reason to be concerned about outreach you have received, or concern that you may not be engaging with authorized Marigold employees, we welcome you to contact us at [email protected].

Requirements

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field
• Strong written and verbal communication skills
• Organized, detail-oriented, and reliable
• Comfortable working with data, spreadsheets, and internal tools
• Interest in customer success, account management, or SaaS technology
• Ability to learn quickly and work collaboratively in a fast-paced environment

Responsibilities

• Support Customer Success Managers with day-to-day account activities, including preparation for customer meetings and follow-ups
• Assist with monitoring customer health, product usage, and engagement metrics
• Help gather and organize customer insights, feedback, and documentation
• Support renewal and adoption initiatives through research, reporting, and coordination
• Collaborate with cross-functional teams such as Support, Product, and Marketing on customer-related initiatives
• Assist with maintaining accurate customer information in internal systems
• Contribute to special projects focused on improving customer experience and operational efficiency

What This Job Offers

• Career Level: Intern