Customer Success Manager - Industrial Performance

Schneider Electric•Houston, TX

About The Position

The Customer Success Manager (CSM) will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels. This role will involve aligning Schneider Electric and AVEVA solutions to optimize client profitability by mitigating risk, creating a safe and secure facility, optimizing production quality and throughput, and minimizing maintenance costs. The goal is to increase client Return on Assets, Return on Equity, and Total Overall Personnel Effectiveness. What will you do? Manage Customer Quality Management lifecycle and Project, Service and Sales audits and reviews with high profile customers. Engage directly with customers at various levels to promote Schneider Electric Ecocare program and related service add-ons. Identify and understand client needs and service quality management to align Schneider Electric and AVEVA solutions accordingly. Optimize client profitability by mitigating risks and creating safe and secure facilities with a key focus on upselling Schneider Electric Managed Security and advanced consulting services. Enhance production quality and throughput through promoting and coordinating engagement with advanced software solutions for APC, OTS, and ROMS software suites. Minimize client maintenance costs to improve Return on Assets and Return on Equity through optimizing advantage material upgrades and system expansions through leveraging flex service funds to perform FEED studies for DCS & PLC migrations and replacement assessments and proposals. Increase Total Overall Personnel Effectiveness by implementing AVEVA digital industrial solutions. Establish effective business cases based on technical experience and empathy to customer business challenges. Create effective Cost Benefit Analysis with clear Rate of Return on Investment. Responsible for total client engagement with attainable sales of $6 million annually. Experience in Design, Engineering, Configuration, Commissioning, Startup, Plant Operations, and Maintenance is ideal. Experience on multiple control platforms for PLC, DCS, SIS, F&G, BMS, SCADA, HMI, Historian including Pi. Travel: Travel will be 50% and willing to enter industrial process facilities. This is a full-time position based on direct customer engagement and solution optimization. The Customer Success Manager will report to the Industrial Performance Director of Operations Services Sales and work closely with the sales and technical teams to ensure client satisfaction and success. What qualifications will make you successful for this role? Bachelor's degree preferred or 15 years of proven progressive track record. Proven experience in customer success management or a similar role. Strong understanding of Schneider Electric and AVEVA solutions. Excellent communication and interpersonal skills. Ability to work independently and manage multiple client engagements. Problem-solving skills with a focus on client profitability and operational efficiency. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Requirements

Bachelor's degree preferred or 15 years of proven progressive track record.
Proven experience in customer success management or a similar role.
Strong understanding of Schneider Electric and AVEVA solutions.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple client engagements.
Problem-solving skills with a focus on client profitability and operational efficiency.

Nice To Haves

Experience in Design, Engineering, Configuration, Commissioning, Startup, Plant Operations, and Maintenance is ideal.
Experience on multiple control platforms for PLC, DCS, SIS, F&G, BMS, SCADA, HMI, Historian including Pi.

Responsibilities

Manage Customer Quality Management lifecycle and Project, Service and Sales audits and reviews with high profile customers.
Engage directly with customers at various levels to promote Schneider Electric Ecocare program and related service add-ons.
Identify and understand client needs and service quality management to align Schneider Electric and AVEVA solutions accordingly.
Optimize client profitability by mitigating risks and creating safe and secure facilities with a key focus on upselling Schneider Electric Managed Security and advanced consulting services.
Enhance production quality and throughput through promoting and coordinating engagement with advanced software solutions for APC, OTS, and ROMS software suites.
Minimize client maintenance costs to improve Return on Assets and Return on Equity through optimizing advantage material upgrades and system expansions through leveraging flex service funds to perform FEED studies for DCS & PLC migrations and replacement assessments and proposals.
Increase Total Overall Personnel Effectiveness by implementing AVEVA digital industrial solutions.
Establish effective business cases based on technical experience and empathy to customer business challenges.
Create effective Cost Benefit Analysis with clear Rate of Return on Investment.
Responsible for total client engagement with attainable sales of $6 million annually.