Industrial Customer Success Manager
About The Position
As a Customer Success Manager in Claroty, you will own the customer’s happiness and you lead the path to success with Claroty. You will be the primary point of contact for our top-tier customers, nurturing relationships with all levels (senior executives included), and ensuring the successful adoption of Claroty products. With subject matter expertise in the product and industry, you’ll navigate the customer through a customized journey that addresses their unique needs, delivering desired business outcomes and becoming their trusted advisor every step of the way. As the quarterback of the customer experience, you’ll orchestrate internal teams to deliver exceptional outcomes, aligning efforts across departments. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
Requirements
- Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization.
- Experience in managing large, complex customers at scale in IT/OT environments.
- Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders.
- Customer-centric mindset, with the ability to identify key champions and potential areas of expansion.
- Self-learner and self-starter, able to become a product expert and customer advocate.
- Excellent communication and presentation skills, online and in-person.
- Highly organized with strong attention to details.
- Ability to travel (25%).
Nice To Haves
- Bilingual Spanish or Portuguese candidates are a plus.
Responsibilities
- Own the customer happiness and retention.
- Customer relationship management - Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives.
- Orchestrating customer journey towards desired business outcomes.
- Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
- Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product.
- Cross-Functional Collaboration & Orchestration
- Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
