Customer Success Manager - Industrial Performance

Schneider Electric•Chicago, IL

32d•$178,000 - $213,600

About The Position

The Customer Success Manager (CSM) will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels. This role will involve aligning Schneider Electric and AVEVA solutions to optimize client profitability by mitigating risk, creating a safe and secure facility, optimizing production quality and throughput, and minimizing maintenance costs. The goal is to increase client Return on Assets, Return on Equity, and Total Overall Personnel Effectiveness.

Requirements

Bachelor's degree preferred or 15 years of proven progressive track record.
Proven experience in customer success management or a similar role.
Strong understanding of Schneider Electric and AVEVA solutions.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple client engagements.
Problem-solving skills with a focus on client profitability and operational efficiency.
Travel will be 50% and willing to enter industrial process facilities.
Experience in Design, Engineering, Configuration, Commissioning, Startup, Plant Operations, and Maintenance is ideal.
Experience on multiple control platforms for PLC, DCS, SIS, F&G, BMS, SCADA, HMI, Historian including Pi.

Responsibilities

Manage Customer Quality Management lifecycle and Project, Service and Sales audits and reviews with high profile customers.
Engage directly with customers at various levels to promote Schneider Electric Ecocare program and related service add-ons.
Identify and understand client needs and service quality management to align Schneider Electric and AVEVA solutions accordingly.
Optimize client profitability by mitigating risks and creating safe and secure facilities with a key focus on upselling Schneider Electric Managed Security and advanced consulting services.
Enhance production quality and throughput through promoting and coordinating engagement with advanced software solutions for APC, OTS, and ROMS software suites.
Minimize client maintenance costs to improve Return on Assets and Return on Equity through optimizing advantage material upgrades and system expansions through leveraging flex service funds to perform FEED studies for DCS & PLC migrations and replacement assessments and proposals.
Increase Total Overall Personnel Effectiveness by implementing AVEVA digital industrial solutions.
Establish effective business cases based on technical experience and empathy to customer business challenges.
Create effective Cost Benefit Analysis with clear Rate of Return on Investment.
Responsible for total client engagement with attainable sales of $6 million annually.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits