Customer Success Manager III
About The Position
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. As the Customer Success Manager, you will report to the Manager of Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers..
Requirements
- 4+ years of customer success, account management, or sales experience in SaaS or similar industry
- 2+ years working with Enterprise and Strategic level accounts
- Broad knowledge and experience in talent and recruiting processes and systems
- Ability to efficiently manage multiple customer projects simultaneously
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
- Continually seeks opportunities to increase customer satisfaction, adoption and deepen client relationships
- Manages client expectations effectively
- Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
- Delivers informative, well-organized presentations
- Awesome sense of humor
Nice To Haves
- ZoomInfo Talent OS experience preferred
Responsibilities
- Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
- Proactively grow the breadth and depth of strategic relationships within assigned customers
- Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Partner with internal ZoomInfo stakeholders to align account activities with the customer’s business case and strategy
- Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
- Ensure customers are aware of and educated on new features and releases
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
- Deliver periodic customer health-checks
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
Benefits
- In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.
- Learn more about ZoomInfo benefits here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
